Policies

Updated September 20, 2022

Covid Policy

At Lupine we follow government mandates. Currently there are no restrictions at the studio.  All we ask is  that you sanitize your hands when you get here! 

Arrival
Please arrive no more than 5 minutes before the scheduled program time.

Artwork Pick Up
Completed artwork will be stored for 14 days only. Please ensure you pickup your art as soon as it’s ready.

Satisfaction Promise
If we didn’t meet your expectations, let us know on the first day (you must attend) and we will provide you with a full credit to another class in the future.

Cancellation Policy
Notice of cancellation must be sent to jess@lupineart.com and will be deemed received at the time of the email.

Classes/Workshops:
A full refund is provided if Lupine Art Studio cancels a class.

Student cancellations:

– 3 days or more notice: 3 month transferrable credit will be provided
– 2 days or less notice: No credit given for any reason. You may have someone else take your seat without notifying us. Only multi-week classes may be made up with advance notice and subject to availability (see below “Missed Classes” section for details).

Parties
Deposits for parties will be collected in advance, deeming the party booking and confirmed. Deposits are treated differently depending on the amount of time given when cancelling:

  • More than 7 days notice: Full deposit will be returned.
  • 7 days notice or less: Full deposit will be credited to a new party booking but must be used within 1 month of the original booked party. If the credit is not used within 1 month, it will be non-refundable.

Missed Classes (multi-week adult classes only – does not include private lessons, workshops, parties, single session, etc.)
Students that miss classes may attend a similar class within the same session upon approval of Lupine Art Studio, if requested in advance. Any make-up classes must be taken within the same program session and under no circumstances will be carried forward. Classes are not pro-rated due to missed classes.

Payment Policy
Payment is due before programs begin. All registrations are submitted online at https://www.lupineart.com. Some programs are drop-in, which can be paid at the studio at the time of the program.

Online payments are processed by our trusted and secure payment processor, Stripe (online registration). Payment in person can be made by cheque, cash or credit. REGISTRATION IS VALID ONLY ONCE FULL PAYMENT IS MADE AND PROCESSED.

A $25.00 administration fee will be charged for cheques that are returned to us by your bank.  

Security and Confidentiality
Online registration with us is secure. We do not receive, store, or have access to your credit card information, as your payments are processed with Stripe. When you enter your payment information, you are providing your information to Stripe directly. Our partners in credit card processing are PCI compliant and comply with SSL encryption standards. More information can be found on their websites.

Consent For Use Of Pictures:
While participating in activities at Lupine Art Studio, you may be photographed or videoed. By registering for a program, you agree to allow your photo or video be published by Lupine Art Studio in for the purpose of advertising and promotion. If you do not want your child, yourself, or a family member photographed, please let us know on the first day.

Age Requirements
Children must meet the age requirements listed of the respective programs.

Safe Learning Environment 
Lupine Art Studio aims to provide a safe, positive, and welcoming learning environment. We reserve the right to refuse admittance to or de-register any student who prevents our ability to provide such an environment. In the event of de-registration, a refund will be issued for the balance of classes for which the individual is registered.

Special Needs
All details of a student’s special needs must be disclosed at the time of registration. Please note that we cannot provide a support worker, but welcome support-workers arranged and supplied by the family.

Accident Policy
In case of accident, injury or illness, if a parent or guardian cannot be reached, we will take your child to the emergency ward of the nearest hospital or call an ambulance if necessary.

Privacy Policy
We are committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information (“Personal Information”). As part of this commitment, our privacy policy governs our actions as they relate to the collection, use and disclosure of Personal Information. Our privacy policy is based upon the values set by the Canadian Standards Association’s Model Code for the Protection of Personal Information and Canada’s Personal Information Protection and Electronic Documents Act.

  1. Introduction

We are responsible for maintaining and protecting the Personal Information under our control. We have designated an individual or individuals who is/are responsible for compliance with our privacy policy.

  1. Identifying Purposes

We collect, use and disclose Personal Information to provide you with the product or service you have requested and to offer you additional products and services we believe you might be interested in. The purposes for which we collect Personal Information will be identified before or at the time we collect the information. In certain circumstances, the purposes for which information is collected may be clear, and consent may be implied, such as where your name, address and payment information is provided as part of the order process.

  1. Consent

Knowledge and consent are required for the collection, use or disclosure of Personal Information except where required or permitted by law. Providing us with your Personal Information is always your choice. However, your decision not to provide certain information may limit our ability to provide you with our products or services. We will not require you to consent to the collection, use, or disclosure of information as a condition to the supply of a product or service, except as required to be able to supply the product or service.

  1. Limiting Collection

The Personal Information collected will be limited to those details necessary for the purposes identified by us. With your consent, we may collect Personal Information from you in person, over the telephone or by corresponding with you via mail, facsimile, or the Internet.

  1. Limiting Use, Disclosure and Retention

Personal Information may only be used or disclosed for the purpose for which it was collected unless you have otherwise consented, or when it is required or permitted by law. Personal Information will only be retained for the period of time required to fulfill the purpose for which we collected it or as may be required by law.

  1. Accuracy

Personal Information will be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.

  1. Safeguarding Customer Information

Personal Information will be protected by security safeguards that are appropriate to the sensitivity level of the information. We take all reasonable precautions to protect your Personal Information from any loss or unauthorized use, access or disclosure.

  1. Openness

We will make information available to you about our policies and practices with respect to the management of your Personal Information.

  1. Customer Access

Upon request, you will be informed of the existence, use and disclosure of your Personal Information, and will be given access to it. You may verify the accuracy and completeness of your Personal Information, and may request that it be amended, if appropriate. However, in certain circumstances permitted by law, we will not disclose certain information to you. For example, we may not disclose information relating to you if other individuals are referenced or if there are legal, security or commercial proprietary restrictions.

  1. Handling Customer Complaints and Suggestions

You may direct any questions or enquiries with respect to our privacy policy or our practices by contacting: info@lupineart.com

Additional Information

Cookies
A cookie is a small computer file or piece of information that may be stored in your computer’s hard drive when you visit our websites. We may use cookies to improve our website’s functionality and in some cases, to provide visitors with a customized online experience.

Cookies are widely used and most web browsers are configured initially to accept cookies automatically. You may change your Internet browser settings to prevent your computer from accepting cookies or to notify you when you receive a cookie so that you may decline its acceptance. Please note, however, if you disable cookies, you may not experience optimal performance of our website.

Other Websites
Our website may contain links to other third party sites that are not governed by this privacy policy. Although we only link to sites with high privacy standards, our privacy policy will no longer apply once you leave our website. Additionally, we are not responsible for the privacy practices employed by third party websites. Therefore, we suggest that you examine the privacy statements of those sites to learn how your information may be collected, used, shared and disclosed.